Store Policy

Shipping & Delivery Policy

We are a Sydney-based business committed to providing fast and reliable delivery across Australia.

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• Processing Time: Orders are typically processed and dispatched from our Sydney location within 2-5 business days. Please note that processing times may be longer during peak periods, such as holidays or sales events.

• Shipping Rates: Shipping costs are calculated at checkout based on your delivery address and the total weight of your order. We partner with reputable Australian carriers to offer various shipping options.

• Shipping Destinations: We ship to all states and territories within Australia.

• Tracking: Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number so you can monitor the status of your delivery.

Returns & Remedies Policy (In line with Australian Consumer Law)

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). This policy is in addition to, and does not limit, your consumer rights under the ACL.

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Your Consumer Guarantees

Under the ACL, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

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What is a major failure?

A major failure is when the product:

• Has a problem that would have prevented a reasonable person from buying the product if they had known about the problem.

• Is significantly different from the description, sample, or demonstration model.

• Is substantially unfit for its common purpose and cannot be easily fixed within a reasonable time.

• Is unsafe.

Returns Process for a Faulty Item

If you believe an item is faulty or does not meet an ACL consumer guarantee, please:

1. Contact our Sydney customer service team at  sales@dttool.com.au   with your order number, a detailed description of the issue, and supporting photos or a video if possible.

2. We will assess the item and advise on the next steps. For minor issues, we are entitled to choose a remedy (e.g., repair or replacement). If the issue is a major failure, you have the right to choose between a refund or a replacement.

"Change of Mind" Returns

As a gesture of goodwill, we offer a voluntary "change of mind" returns policy for most items.

• You may return products within 30 days of delivery for a store credit or exchange, provided the item is in new, unused condition, and in its original, undamaged packaging.

• Please note that return postage costs for "change of mind" returns are your responsibility.

• This policy is separate from, and does not limit, your legal rights under the Australian Consumer Law.

Proof of Purchase

All return claims must be accompanied by a valid proof of purchase, such as your order number, confirmation email, or tax invoice.

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Warranty Policy

Any manufacturer's warranty is separate from and in addition to your rights under the Australian Consumer Law.

• Manufacturer's Warranty: We sell products that may come with a manufacturer's warranty. This is a promise from the manufacturer, and all claims should be directed to them as per their instructions.

• Our Obligations: As the retailer, our primary obligation to you is to ensure the goods meet the consumer guarantees under the ACL. These guarantees can last for a reasonable period, which may be longer than any manufacturer's warranty.

Privacy Policy

We are committed to protecting your privacy in accordance with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).

• Information We Collect: We collect personal information necessary to process your orders, including your name, address, email, and payment details. We also collect anonymous data to improve our website experience.

• How We Use Your Information: Your information is used to process your orders, communicate with you, and for our internal business operations. We will only send you marketing communications if you have expressly opted in.

• Information Sharing: We will not sell or rent your personal information. We may disclose your information to trusted third-party service providers (e.g., shipping carriers, payment gateways) to help us operate our business.

• Security: We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access.